Quote:
Originally Posted by Yellow_Festiva
They need to offer full time work to any Centrelink worker that has left in the last 2 years.
That's a start.
Then they need to keep the offices open earlier and later through to Saturday and half day Sunday.
The current model struggled as it was. Increase customers by 500% and they need to look at the service side of things.
But this will not be suggested till next week with our 'She'll be right mate' attitude....
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They've got the staff who work in other roles who specialise in different fields going to help with claims as well to try get it moving quicker. They weren't meeting their own policy obligations with how they process claims, so they just extended them out another month, and still don't meet their own policy obligations.
MyGov is down, it's effectively under DDOS with everyone trying to use it at once.
Government is like a very large corporation, they're locked to existing policy and procedures, they don't maneuver to changing market conditions very well, it's like trying to turn a massive ship.
Anything outside of the norm happens at glacial pace.