This is why ford sales are falling

olds · 10-05-2012, 04:44 PM

To put it simply Poor quality and lack of service .
The wife took the terri to the dealer today to have them test drive it for a rattle / thump that was reported at the 3000 last week . The mechanic went for a drive with her and listened to what I would describe to be a shocker knock in the rear , The mechanics diagnosis a LH rear shocker noise , leave it with us . Picked the car up 6 hrs later the report back is tightened rear suspension repositioned exhaust hangers , they told the wife the noise is still there but they all do it .So is the dealer telling me that all new territory's have rattles from new or does the dealer not give a toss or both . And that ladies and gents is why Ford sales are falling because my next 50 wont be spent on one.

2011G6E · 10-05-2012, 04:52 PM

No surprise...not that long ago they used to happily tell you about "the Falcon knock" in the front end, a noise, either occasional or pretty much continuous depending on the road surface, that would annoy the hell out of you.

I'm sure Commodores probably have some ongoing niggles.

Jim Goose · 10-05-2012, 05:20 PM

Quote:

Originally Posted by 2011G6E

No surprise...not that long ago they used to happily tell you about "the Falcon knock" in the front end, a noise, either occasional or pretty much continuous depending on the road surface, that would annoy the hell out of you.

I'm sure Commodores probably have some ongoing niggles.

My EA, EL and AU all had this!..... didnt matter what i replaced, it sounds like a metal on metal thud like the upper coil spring rubber is missing or falling apart.

Gspec ZL · 10-05-2012, 05:55 PM

Quote:

Originally Posted by Jim Goose

My EA, EL and AU all had this!..... didnt matter what i replaced, it sounds like a metal on metal thud like the upper coil spring rubber is missing or falling apart.

My AU has it as well drives me insane. Spent a bit of my time and my mechanics couldnt work it out. The XE i had never did it though.

Nikked · 10-05-2012, 04:54 PM

Cool story bro

jpd80 · 10-05-2012, 05:06 PM

Quote:

Originally Posted by olds

To put it simply Poor quality and lack of service .
The wife took the terri to the dealer today to have them test drive it for a rattle / thump that was reported at the 3000 last week . The mechanic went for a drive with her and listened to what I would describe to be a shocker knock in the rear , The mechanics diagnosis a LH rear shocker noise , leave it with us . Picked the car up 6 hrs later the report back is tightened rear suspension repositioned exhaust hangers , they told the wife the noise is still there but they all do it .So is the dealer telling me that all new territory's have rattles from new or does the dealer not give a toss or both . And that ladies and gents is why Ford sales are falling because my next 50 wont be spent on one.

Raise a stink, you are one of the very few people Ford is listening too so you need to be heard...

See the dealership manager, if not satisfied take it higher to Ford and tell them why you won't be
buying another car from them because the dealership staff think rattles are acceptable in all new Fords.

TMC · 10-05-2012, 05:44 PM

When the dealers don't do their job it has a two fold negative effect for Ford. Firstly, the customer who is told falsely "they all do it" will never buy a Ford again in all likelihood, and secondly, as the dealer reckons "they all do it" will not report back to FoA and tell them that product ABC has problem XYZ. This means FoA never really get a proper feedback from the customers who have parted with their money, and as nothing changes, the problems continue and the dealer seems vindicated in his/her assessment of this "faulty" product they continue to sell. I reckon that most problems with the Ford driving experience are eliminated when the dealer is dispensed with. They are hopeless. Maybe Ford should start selling new cars on ebay. That'll make the dealers scream.

Johnnyboy · 10-05-2012, 05:56 PM

Check to make sure that the rear seatbelt is sitting correctly and not hitting the door.

Gspec ZL · 10-05-2012, 06:16 PM

Nah i reckon its up the front.

graham7773 · 10-05-2012, 07:04 PM

Suspension coil spring insulators? Lowers. Radius rod bushes? Worn control arm bushes? Top strut bearing plate worn. I dunno.

Mr H · 10-05-2012, 07:32 PM

its not only ford, seems all car manufacturers are skimping on quality these days and what makes it worse is when dealers shrug their shoulders and reply ".....they all do it" i have copped the same treatment too with my wifes toyota aurion and even my friend who spent $130k on his merc pretty much got the same treatment. good luck and make sure everything is well documented if you intend to go further and make a case of it.

Nikked · 10-05-2012, 07:32 PM

Here is some shocking news:

The internetz, and this forum cant help your bad expirince with ford, but a simple complaint to the dealer can. How about you take the car to ultra tune and get a second opionion before clogging up forums with crybaby tales.

Franco Cozzo · 10-05-2012, 07:36 PM

Might as well as be able to customise and build the car off Ford's website, it gets built at the factory and kitted out with your options, then they have a tow truck bring it to your door from the factory and you do quality control check on it before you sign for it, would solve a lot of issues.

Then for servicing, take it to your local mechanic and put food on his table, if it needs warranty work they should be able to do it on behalf of Ford, or it gets towed back to the factory and a team of people there works on it.

Just some ideas.

Its not just Ford, we deal with Mercedes, particularily Sprinters, they have trims missing, damage, rattles from factory, tail light with no clips in it, one has blown 3 engines since its gone into service as well, this is a $75,000 van as well with the 3 pointed star on the front.

RASER · 11-05-2012, 08:05 AM

Quote:

Originally Posted by Big Damo

Its not just Ford, we deal with Mercedes, particularily Sprinters, they have trims missing, damage, rattles from factory, tail light with no clips in it, one has blown 3 engines since its gone into service as well, this is a $75,000 van as well with the 3 pointed star on the front.

vw are just as bad, must be a german engineering thing?

and insane prices to repair them and for spares [like wtf??], other than my work ute all my cars will be Japanese now and forever, its a no brainer.

blackf6 · 13-05-2012, 11:00 AM

Quote:

Originally Posted by Big Damo

Might as well as be able to customise and build the car off Ford's website, it gets built at the factory and kitted out with your options, then they have a tow truck bring it to your door from the factory and you do quality control check on it before you sign for it, would solve a lot of issues.

Then for servicing, take it to your local mechanic and put food on his table, if it needs warranty work they should be able to do it on behalf of Ford, or it gets towed back to the factory and a team of people there works on it.

Just some ideas.

Its not just Ford, we deal with Mercedes, particularily Sprinters, they have trims missing, damage, rattles from factory, tail light with no clips in it, one has blown 3 engines since its gone into service as well, this is a $75,000 van as well with the 3 pointed star on the front.

Definitely not restricted to fords. We buy half a million dollar trucks at work with heaps of teething problems. And the servicing and repairs leave a lot to be desired. I buy fords because i like them. And if i want them fixed i go to my own mechanic.

Mr H · 10-05-2012, 07:39 PM

hhmm....i assume the rear bumper was painted on a tuesday or wednesday but the front bumper either a monday morning or possibly 4.45 on a friday?

turbodewd · 10-05-2012, 07:44 PM

Quote:

Originally Posted by olds

To put it simply Poor quality and lack of service .
The wife took the terri to the dealer today to have them test drive it for a rattle / thump that was reported at the 3000 last week . The mechanic went for a drive with her and listened to what I would describe to be a shocker knock in the rear , The mechanics diagnosis a LH rear shocker noise , leave it with us . Picked the car up 6 hrs later the report back is tightened rear suspension repositioned exhaust hangers , they told the wife the noise is still there but they all do it .So is the dealer telling me that all new territory's have rattles from new or does the dealer not give a toss or both . And that ladies and gents is why Ford sales are falling because my next 50 wont be spent on one.

dont give up. post on these forums, others will have probably found the real issue and fixed it.

Nikked · 10-05-2012, 07:45 PM

There will allways be the chance of colour difference on plastic parts,

-they are done separate to the car
-Base is different, the bumpers arn't primed, therefor the colour is on black plastic.
-Different substrates reflect the colour differently

But the photo is on the extreme side, perhaps the dealer could come to an arrangement on rectification?

Pedro · 10-05-2012, 10:01 PM

Quote:

Originally Posted by Nikked

There will allways be the chance of colour difference on plastic parts,

-they are done separate to the car
-Base is different, the bumpers arn't primed, therefor the colour is on black plastic.
-Different substrates reflect the colour differently

But the photo is on the extreme side, perhaps the dealer could come to an arrangement on rectification?

It was Mazda Australia that told me to go jump in the lake.

RASER · 11-05-2012, 08:16 AM

Quote:

Originally Posted by Pedro

It was Mazda Australia that told me to go jump in the lake.

Japanese are not big on warranty, its like they have failed.

I am currently putting Mitsubishi warranty to the test, thats when ever the parts arrive! [Seat belt, air vent, outer window rubbers, all MIA]

Its p/iss poor by MMA HQ, 2010 vehicle, and no parts in AUS!

mick457 · 12-05-2012, 09:02 PM

i for one actually have some good news
i got 2 of my mates now looking at buying a falcon this week
1 is driving a vy at the moment and he is sick to hell of it
is now looking at a second hand fg
the other is looking at buying his 1st car and will be going to test drive a new
ego fg2 on tuesday with me and his gf
he was looking at a rodeo untill i talked him out of it
so heres to hoping they buy it
both are not really brand minded with cars

Nikked · 10-05-2012, 08:48 PM

**PepeLePew** · 10-05-2012, 08:55 PM

Can we all stop the bitching please? Some people will have bad experiences, and they will share them on the net. Don't belittle their feelings, its their experience and they live in the aftermath. But equally they can't dismiss owners good experiences just because they didn't have one. Easy, take your money and walk away.

I have to concur with the above, there is too much 'FORD' and 'dealer'S (plural) in this thread. Even the best dealer can have a crap employee that'll disappear in the passage of time. We have the benefit of at least one bloody good dealer here in S.A., and I've never received anything but exceptional service from them.

Your dealer experience does not equate to a FORD experience, or a DEALERS experience. You've learned something thats impacted you personally, act on it and do what you need to to get on with life. BUT...do yourself a favour and follow a appropriate escalation process first...service manager, dealer principal, Ford customer service. If all fails to your personal dissatisfaction, walk with your money on your next purchase.

buickman · 10-05-2012, 09:17 PM

Quote:

Originally Posted by PepeLePew

I have to concur with the above, there is too much 'FORD' and 'dealer'S (plural) in this thread. Even the best dealer can have a crap employee that'll disappear in the passage of time. We have the benefit of at least one bloody good dealer here in S.A., and I've never received anything but exceptional service from them.

Your dealer experience does not equate to a FORD experience, or a DEALERS experience. walk with your money on your next purchase.

Have to agree I have no issues with my 2010 FG at all and satisfied with the Ford Dealer I purchased the car of and the service dept.
But has for my Wife's Nov 2011 updated Mazda 3 I had to write a email complaining of the poor attitude of the service she received from the dealers service dept and the dirty oily marks around the car and the next purchase if it is another Mazda will not be from them but otherwise the cars been great.

Fiesta_Man69 · 10-05-2012, 08:58 PM

The fact that my posts continue to get deleted proves my point: I respond with truth and honesty and it gets deleted. Fair enough.

Nikked · 10-05-2012, 09:05 PM

How's this for bad...

Had a Subaru forester at work, with front end damage requiring the removal of the engine for repairs.

So that was done (at a Subaru dealer), the car repaired and engine put back in. Upon getting the car back, the power steering was making horrid sounds. We bled it, and it still made sounds.

So off to the Subaru dealer, where it sat for many weeks.

The Subaru dealer eventually confirmed the car needed a new steering rack, so we waited for a quote on this, it took 3-4 weeks to get to this point. Both insurance company and owner had been ringing wanting to know about car, as did we.

When we finally got the quote on a new rack, it was all clear to go ahead...

Untill they went to take the rack out...only to find it needed bleeding.

Then there was the 10 week wait on a hyundai i30 airbag wiring loom...

drpopper · 10-05-2012, 11:03 PM

Had no issues with the wife's terri or my G6 .. both the cars and the dealer have been good.

Pepscobra · 11-05-2012, 02:20 AM

These threads always amuse me... I've had nothing but great service from my Dealer (McInerny Ford). Sure, I've had a couple of issues but they've all been addressed and rectified, some for free even out of warranty.
I find it helps to actually treat the people that work there like human beings... I've witnessed behaviour from some people that is utterly disgusting... and yet they expect their issues to be fixed immediately.
I was at the Dealer once and remember watching a guy who had just (privately, not even from said dealer) purchased a BF falcon in shockwave blue scream that he wanted a new full paint job, because it had a few chips. He had obviously heard that there was a known problem with that colour and wanted to take advantage of it. To my amazement, the dealer rep remained polite and professional.
I'm not saying this will solve every situation, but alot of the time how an issue is treated has to do with our own attitude and how we approach it.

Peace.

Joe5619 · 11-05-2012, 06:54 AM

Quote:

Originally Posted by Pepscobra

These threads always amuse me... I've had nothing but great service from my Dealer (McInerny Ford). Sure, I've had a couple of issues but they've all been addressed and rectified, some for free even out of warranty.
I find it helps to actually treat the people that work there like human beings... I've witnessed behaviour from some people that is utterly disgusting... and yet they expect their issues to be fixed immediately.
I was at the Dealer once and remember watching a guy who had just (privately, not even from said dealer) purchased a BF falcon in shockwave blue scream that he wanted a new full paint job, because it had a few chips. He had obviously heard that there was a known problem with that colour and wanted to take advantage of it. To my amazement, the dealer rep remained polite and professional.
I'm not saying this will solve every situation, but alot of the time how an issue is treated has to do with our own attitude and how we approach it.

Peace.

THANK!!!

It is nice to know there are other people out there that think like me..

RASER · 11-05-2012, 08:01 AM

Quote:

Originally Posted by olds

To put it simply Poor quality and lack of service .
The wife took the terri to the dealer today to have them test drive it for a rattle / thump that was reported at the 3000 last week . The mechanic went for a drive with her and listened to what I would describe to be a shocker knock in the rear , The mechanics diagnosis a LH rear shocker noise , leave it with us . Picked the car up 6 hrs later the report back is tightened rear suspension repositioned exhaust hangers , they told the wife the noise is still there but they all do it .So is the dealer telling me that all new territory's have rattles from new or does the dealer not give a toss or both . And that ladies and gents is why Ford sales are falling because my next 50 wont be spent on one.

Sorry for your mishap

Don't bag all Ford dealers because your one is a clown, Ford are obliged to fix genuine warranty issues by law, just go to another dealer like i did.

If your in Melbourne i recommend Bayfords, they listed to and understand your issue, treat u like a human, make great coffee, give you a lift to work, and contact you when ready.

Bayfords should be used by HQ to train other dealers!