Bit of advice on brand new car

KOZ1K4N · 31-10-2012, 09:23 PM

Bit of advice my ute is going in for its 3000k service tommorow and after hearing some horror storys of people spare going missing or being replaced with a ****** one i took mine off/out but when i slid it out from under the car there is a huge chunk/gash in the tyre and a decent size kerb dent/chunk.

Whats your thoughts on whats my best avenue to go down in regards to this.

Brazen · 31-10-2012, 09:38 PM

Quote:

Originally Posted by KOZ1K4N

Bit of advice my ute is going in for its 3000k service tommorow and after hearing some horror storys of people spare going missing or being replaced with a ****** one i took mine off/out but when i slid it out from under the car there is a huge chunk/gash in the tyre and a decent size kerb dent/chunk.

Whats your thoughts on whats my best avenue to go down in regards to this.

Are you saying your spare had been replaced to swap a damaged wheel a dealer had in their yard, and you found this out when you took out your spare?

KOZ1K4N · 31-10-2012, 09:51 PM

Quote:

Originally Posted by Brazen

Are you saying your spare had been replaced to swap a damaged wheel a dealer had in their yard, and you found this out when you took out your spare?

no ive heard before peoples spares get replaced with **** ones mine hasn't been in yet but its damaged. and never been used

xtremerus · 31-10-2012, 09:57 PM

So you are saying its been swapped at delivery, before you got it??

KOZ1K4N · 31-10-2012, 10:01 PM

Quote:

Originally Posted by xtremerus

So you are saying its been swapped at delivery, before you got it??

no i have no idea it looks brand new other than the damage on the tyre and rim ?

KOZ1K4N · 31-10-2012, 10:10 PM

the wheel and tyre looks to be brand new but it looks like its hit a kerb hard and someone ahs changed the rim and put it as the spare ? i dunno first time ive ever taken a look at it and found the damage.

this sorta shows damage to tyre

WILDB · 31-10-2012, 10:30 PM

I saw a vehicle being loaded onto a car carrier yesterday that was a bit far over to one side. Same thing happened, except the tyre deflated.

superfly · 31-10-2012, 10:40 PM

I would just report it and ask for it to be replaced. You've done nothing wrong so you've got nothing to hide.

But I've never heard of spares being swapped whilst the car is being serviced.

**Silver Ghia** · 31-10-2012, 10:41 PM

Can you see if there are marks where the wheel nuts go, indicating that the wheel had been fitted previously?

Possibly something like WILDB mentioned could have happened, and they swapped the wheels over.

KOZ1K4N · 31-10-2012, 10:53 PM

it looks to be like it has been on the car before as there is some marks in side the nut holes

**Silver Ghia** · 31-10-2012, 10:56 PM

So then you can explain the situation to them with that as evidence. There should also be very minimal wear on the tread if it was fitted only during build and delivery.

Joshmcmillan · 31-10-2012, 11:04 PM

P Plater apprentice doing pre-delivery test drive?

Would be disappointing, I hope they can do something for you

kempy311 · 31-10-2012, 11:12 PM

I would ask for it to be swapped and if they don't kick and scream till they do.

xisled · 31-10-2012, 11:34 PM

It was probably damaged pre delivery. When the car got to the dealership for delivery, the detailers probably seen it and swapped it over with your spare. Seeing that damage you may want to get the front of your car checked and a wheel alignment.

KOZ1K4N · 01-11-2012, 12:14 AM

Quote:

Originally Posted by xisled

It was probably damaged pre delivery. When the car got to the dealership for delivery, the detailers probably seen it and swapped it over with your spare. Seeing that damage you may want to get the front of your car checked and a wheel alignment.

well the car does pull to one side when driving so do u think that may be a hint as to something gone wrong ??

xisled · 01-11-2012, 12:45 AM

Quote:

Originally Posted by KOZ1K4N

well the car does pull to one side when driving so do u think that may be a hint as to something gone wrong ??

Yep I think it may have hit a pot hole it gutter before it was delivered to you.

mik · 01-11-2012, 01:23 AM

That wheel has copped a good old wack, I think i'd be asking for a replacement too.

XR6Uteman · 01-11-2012, 01:37 AM

I thought all utes came with stell spare wheels ! I know mine did.

rancidpunx · 01-11-2012, 06:26 AM

Unfortunately happens quite a bit. Front and rear bars also get slammed. 95% of people dont inspect their "New" car at the dealership before they drive away. However for your OP of things being swapped at service time, I suppose I could and probably has happened in the past but I would think its fairly unlikely.

Smoke Pursuit · 01-11-2012, 09:56 AM

Did you pay for a spare alloy? Or did they just gift it to you after they damaged it?

Usually they charge an extra $300 for a spare alloy and tyre!! Looks to me they have damaged it and put a new one on before delivery and given you the old one as a good will gesture, instead of the standard steel rim.

Happens all the time, usually caused by Toll unloading them off the trucks!! My XR6 ute had the same thing, dealer put a brand new one on it but weren't nice enough to give me the slightly scraped one back :(

I would be asking the question though.... watch them run and duck for cover, your within your rights to ask for a brand new wheel and tyre, they should have given you the option of the damage one or a new steel spare at delivery.

EVLKNEVL · 01-11-2012, 10:11 AM

That tyre is dangerous. There is nothing 'goodwill' about supplying the car with damaged wheels and tyres (it would be illegal to drive it at all- the spare tyre must be legal) and I would take it to an independent shop for a full S&S inspection.

Fiesta_Man69 · 01-11-2012, 10:46 AM

Please let us know whether the dealer cooperates or not.

KOZ1K4N · 01-11-2012, 08:34 PM

Quote:

Originally Posted by Fiesta_Man69

Please let us know whether the dealer cooperates or not.

No not at all have basically told me to f off ford australia says it came with a brand new one from factory and McInerneys in morley are saying that they want nothing to do with it basically. so i have a stuffed/damaged rim and a ****** tyre that they wont do anything about so im going to be seeking legal advice tomorrow.

xisled · 02-11-2012, 02:37 AM

Quote:

Originally Posted by KOZ1K4N

No not at all have basically told me to f off ford australia says it came with a brand new one from factory and McInerneys in morley are saying that they want nothing to do with it basically. so i have a stuffed/damaged rim and a ****** tyre that they wont do anything about so im going to be seeking legal advice tomorrow.

No point taking legal action as you can not prove Ford has done anything wrong, Ford would argue that you have had the car for 3000ks and the rim was damaged in your possession. Also legal action will probably cost you more than the tyre and rim is worth. I know it sucks, but you are better off getting a new tyre and rim fixed and move on from it.

EVLKNEVL · 02-11-2012, 08:12 AM

Quote:

Originally Posted by xisled

No point taking legal action as you can not prove Ford has done anything wrong, Ford would argue that you have had the car for 3000ks and the rim was damaged in your possession. Also legal action will probably cost you more than the tyre and rim is worth. I know it sucks, but you are better off getting a new tyre and rim fixed and move on from it.

That's a lousy piece of advice.
There are plenty of actions you can take before you even spend a cent in this type of situation, the reason this kind of thing continues to happen is because people fail to take action when they are in the right. A replacement wheel and tyre is worth a lot less to a car dealer than the threat of serious legal action as well as reprimand from higher up within Ford. A simple call to fair trading will let you know exactly what action can/should be taken.

Brazen · 02-11-2012, 08:49 AM

Quote:

Originally Posted by xisled

No point taking legal action as you can not prove Ford has done anything wrong, Ford would argue that you have had the car for 3000ks and the rim was damaged in your possession. Also legal action will probably cost you more than the tyre and rim is worth. I know it sucks, but you are better off getting a new tyre and rim fixed and move on from it.

That's not how the legal system works, it will pretty obvious to any court that something dodgy is going on, especially as they don't even come standard with an alloy spare.

It's not a murder trail, it's a low value civil action which simply rests on the balance of probabilities on who is telling the truth?

NX74205 · 02-11-2012, 09:47 PM

Quote:

Originally Posted by Brazen

That's not how the legal system works,

Actually, it is.

All civil cases are proven on the balance of probabilities, but you still need evidence. The court isn't simply going to take your word for it if you have no evidence.

Also, litigation is expensive. People can end up losing more than they gain. It is meant to be a process of last resort.

Sometimes, even if people are in fact in their right ... it's just not worth it. Write off the loss and move on.

EB# · 01-11-2012, 11:44 AM

What way round does the spare sit under the rear tray.... ?
My guess is that the dealer may say it was damaged by a rock or something ?
(Although it sure looks like a kerb hit)

Smoke Pursuit · 01-11-2012, 01:04 PM

Quote:

Originally Posted by EB92

What way round does the spare sit under the rear tray.... ?
My guess is that the dealer may say it was damaged by a rock or something ?
(Although it sure looks like a kerb hit)

Facing up...

So no chance of damage under the tray on that side.

xtremerus · 01-11-2012, 07:42 PM

Car transporter damage??