I actually have lived in the bush, and I know how difficult it can be to "pop down to your local dealer"; I am also becomming all too aware of customers coming through to my department being absolutely mislead and basically told outright lies. As there is a case manager handling your issues, its probably not something I could resolve any more by simply looking into. If you have been promised a handset for $5, and the cheapest it can be is $23, well bottom line is "I'm very sorry you were told that, but this is deal and this is as good as it gets". As much as Telstra values each and every customer, if the phone repayments are $23 per month (at NO profit to Telstra, or interest), we can't exactly PAY you to use our service. Its magnificent we have the only network to cover as far as it does, but unfortunately it probably leaves you feeling somewhat monopolised and like you don't have another option. Part of what's being put in place at the moment is an initiative whereby I can forward a report on another consultant, or a dealer, if their information or sales practice has been poor or misguided. It sounds like you've been given the runaround and its not how the business principles state that it should be. So I trust your case manager will take all that onboard when calculating a solution and reimbursment for your efforts.
Thanks for that matey ...... On the website the untimed plans have in fact got my phone as a freebie with the deal for $35/month, so heres hoping they will use my suggested option of that plan to help us both out ....... we both lose a little but it will keep me a lot happier ;)
21-11-2006, 05:51 PM
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