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Originally Posted by geckoGT

Although it is a difficult pill to swallow and something that you were not really aware of, this whole incident happened because of exactly this situation.

The only thing I can think of is get hold of the person you bought the box off and get them to flash their car back to stock, thereby unlocking the box. You could never load a tune on your car and then on sell the box, not from day one. So by this person doing this they were always selling a defective item, ebay does have some consumer protection mechanisms in place to prevent this, although I am not sure how effective they are. At the end of the day it is going to be a bit of a fight and it is not one that SCT or Herrods are likely to assist with, good luck.

This is the EXACT situation i now find myself in. Bought from ebay, seller said factory tune had been put back on his car. Went to Intune at Castle Hill today to get said box setup on my car............found box had NOT been reset to factory on sellers car! Have sent seller a message requesting assistance, but not holding my breath. As above, i may now have a $346.51 paperweight :

Glad the overall situation has been rectified for 99% of end users though :