Ford Warranty Service, very dissppointing.

[Danny]

Last week I had ford look at my Zetec for a issue with the CD player: It had a bent part inside it that made a plastic gear grinding noise when you turned it off and on (Something with the loading mech I beleive). So they ordered a whole new unit and said they'd call me when they had it.

This week (monday) they rang to tell me that they had received it. So I nominated thursday as the day for it to go in. Ford told me to allow two days.

Now it wasnt my fault that the car was gonna be there, nor is it my fault that I'm a P plater and need to be at uni in geelong some 100 kays away from the service place, but they wouldnt let me have a car because of my age. They merely offered to call a cab to get me somewhere and didnt offer to fix up the cab charge. I'm really peeved about this, and what exacerbates it is that I got the car back about an hour ago, and the NEW headunit has a faulty Volume control, so again another unit has been ordered, and now we have to go through this ALL AGAIN once the next new one arrives!!!

They wont even let me pay extra to get the Ghia's 6 stacker, I ask them why not and the excuse is a real eloquent "arr they just wont mate"(!!!). I'm really really dissappointed with the customer service here. Its **** poor.

Does anyone know what my rights are? what can I demand? Or what are their obligations in this situation? I'm missing important uni becasue these people cant seem to get it right. They wont lend me a car, and wont offer to pay for transportation, merely me an "It'll be here two days, so put up with it" attitude, and its really ****ing me off no end. Ford. Great to their customers arent they....