Demnac Ford collapse: Q&A for customers and suppliers

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Demnac Ford collapse: Q&A for customers and suppliers
May 27, 2011 - 10:25AM
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Deloitte, the receivers and managers of the collapsed Denmac and Bremer Ford company, has issued the following list of questions and answers for customers and suppliers.

Q. What will happen to my current Ford warranty?

A. The standard factory warranty is issued by Ford and this will remain in place and will be honoured by Ford. For further information please contact: Ford Customer Relationship Centre on 133673.


Q. Where can I get my car serviced under Ford's factory warranty?

Customers are encouraged to go to another Ford dealership that offers servicing on the Ford vehicles. For further information please contact: Ford Customer Relationship Centre on 133673.

Q. What will happen to my extended warranty issued by Denmac Ford?

A. Unfortunately the extended warranties can no longer be honoured by Denmac Ford, however, the initial standard factory warranty issued by Ford will remain in place.

Customers may wish to check the terms of the extended warranty and contact the relevant third party warranty provider to assess whether any claim can be made.

Q. I bought a used car which is still covered under the standard 3 month statutory warranty. Am I still covered and how may I submit my car for repairs?

A. In this instance customers should contact the receivers who will advise you of the appropriate steps to take.

Q. I have purchased a car in the last few weeks during the period of receivership. If I have paid for my car in part or in full, can I still take ownership of my vehicle?

A. Customers who have fully paid for their car should contact the dealership as soon as possible to arrange a time to collect their car.

Customers who have partly paid for their car must pay the remainder before they can collect their car. It is advisable that they finalise payment as soon as possible to ensure a smooth transaction.

Q. I have just put down a deposit on a vehicle but I would like to cancel this purchase. What can I do?

Any deposits or part payments made on the vehicle prior to the appointment of receivers (11th May) are not refundable. In this instance it is advised that customers contact the Ford Customer Relationship Centre on 133673. Any deposits made with the receivers are fully refundable should customers not wish to proceed with their transaction. Customers should immediately advise the receivers should they not wish to proceed with the purchase of their vehicle.

Q. I'm a supplier to Denmac Ford and I was owed money prior to the appointment of receivers.

These funds are frozen pending the receivers sale of business and assets and you will be sent a notice by the receivers outlining what your rights are.

Q. I supplied goods to the receivers. Will this be paid?

The receivers are personally liable for all debts they authorise. Therefore if you have a properly authorised purchase order the receivers will make payment in the usual course of business once you have sent the relevant invoices for payment.

To brighten a sad day..DenmacFord Ads 1980's http://www.youtube.com/watch?v=RM9CxXKB-Ag