Dealer to slack to do a deal.

[Rodp]

Originally Posted by hy_boi

And ringing their boss prob wouldn't help. He would've bin the one telling him to say that.

Though I'm suprised he didn't even leave you on retail figures.

Btw when was the last time u talked down the chick at woolies for cheaper cornflakes

That's fine then. The dealer is promoting a sales model that guarantees I'll never buy a car from them.

If cornflakes were $50,000 a box, I'd certainly take a crack at negotiating a price if I really really really needed a box. Ridiculous example.

[Rodp]

Originally Posted by benoxr

I would hate to be in business if my profit was fixed, the same as my competitor down the road.
Plus, all businessess would put the prices up sky high and the consumer would lose out big time. I think that's called Price Fixing isnt it? (illegal)

Price fixing is when you collude with a competitor to set the same price, thus eliminating competition.

[Rodp]

Originally Posted by blackout

It comes down to understandnig the customer... A sales person is trained to 'qualify' a customer. That is, to ask a few questions and find out some information about the person (name, location, what the car is for, who will be driving it) before going straight to the price. The idea is that the sales person can figure out whether or not it is worth them giving them a competitive price based on thinking whether or not they are going to buy.

By not giving them a competitive price, you've just guaranteed you're not going to make the sale. I fail to see the point. Seems to me it would take just as much time to blurt out a competitive price as it would to blurt out the RRP. One may make you the sale and one definitely won't make you the sale.

I'm the sort of buyer that won't futz around. If the first yard gives me a price that I like on the car that I want it's a done deal. If I get asked all those car salesman'esqe question, next yard. My time is money too and it's worth more than wasting time with someone who's not focused on selling me a car.

[Falcon Coupe]

Originally Posted by troppo

I'm assuming you contacted several dealers and rather than use a previous quote to screw down the next dealer, you instead gave each one the impression they were the first you had contacted?

If so, I think that's a pretty fair shopping technique as it gives each retailer the same opportunity to come up with a good initial price. Then go with the best offer from there if further negotiaition is required. The other advantage is that you know the price is genuine as opposed to simply beating the competition in order to get the numbers on the board.

It also works for corn flakes

Correct, i faxed a list of required specs and extras to five dealers and three got back to me, of the three i took the best straight up price.
Another called me and offered to beat it by $600, i said "Mate, you had your chance".

I called into the dealer after work the next day to sign up, it was a hot day so they gave me a cold beer to drink while waiting, great service !

Twelve months later the tarp on the ute started to fall apart, i called in after work to show them, they grabbed another from stock and threw it to me no questions asked.

This is Ferntree Gully Nissan if anyone is interested.

[paul_r_d]

I love how you test drive a car and they think immediatley you are going to put through an order. I'm not buying a vaccum mate!

I go in there knowing exactly what I want, and go in armed with quotes from other dealers. They really wanna know you when you have quotes, because they try and match them, and if not throw in free extra's so you go with them. I got free safety pack worth over $1500 for nothing on my late lancer.

I find they really push the "extra's". I guess this is wear they get them for next to nothing, and have some rediculous mark up on them. $120 for car mats? LOL. Go to friggin super cheap auto and get them for $40. I make it very clear that the only extras I want is MAYBE paint options.

And another point is to do your homework. Spend a day or two reserching the car going into forums, asking questions etc. Especailly when buying older used cars.

My sister was buying a 1996 X3 Hyundai Excel, told us they are very good reliable cars. HA! Little did he tell us that they were all recalled due to some weld not been correctly done. I confronted him, and he was dumbfounded and couldnt proove it was done. See ya later!

Dont let them sneaky, tossers con you into anything.

[[Tonko]]

Originally Posted by blackout

No offence mate, not that I would say such a thing but if I was working in a Ford dealer and spotted a pair of 20yo's looking at a brand new GT I wouldn't have the most positive thoughts either..

Haha, considering we were probably a metre away and this guy was watching us the whole time.

But out of curiosity, What do you think we could have done when there were 5 'salesmen' sitting around staring at us in the showroom?

[atec77]

Originally Posted by mitch_lx

Im afraid its not the salesmen who are tossers, its people with attitude like yours.

Frankly your attitude stinks, you obviously havent bought a new car in many many years because if you had then you would definately know your way is not the right way.

Being in carsales is a job, we work very long hours for the money we get. This commission everyone keeps speaking about, You make out as though we make hundreds from selling you a car. Often in new carsales the reward is not all that great.

If you would like to buy a car, make the choice of which car it is... walk into your local dealer, treat the salesman like a human being and not a vending machine. I can assure you that if you do this, you will be treated exactly how you want to be treated.

You all winge//complain that dealers play games, well when you start playing games like ''yep we will buy today if the price is right'' but know all along that you have no intention of doing so and simply want to extract the 'best price'. Now think about the *** reaming that salesman will get from his manager when you walk out after you gave him commitment to buying the car. You have just left with their price and that dealership has about 5% chance of ever seeing you again.

Even if they have really really looked after you, the next dealership you walk into will always undercut any price, even if its by $50.

You play the dishonest game with us, we will play the 'no price untill you are ready to buy' game.

Sorry to say it but people like you make it hard for normal people to buy cars. You also give customers the name used in the motor trade 'buyers are liars'

Wake upto yourself

I have to say fella you need a serious rethink , you are there primarily to interface between the customer and your boss , if you cant do it honestly then find another proffession to complain about ... major thing to remember is the customer is usually right and in my game I deal with the public a lot and generally it's a pleasant experience when the rules of engagement are followed .

[atec77]

Originally Posted by blackout

No offence mate, not that I would say such a thing but if I was working in a Ford dealer and spotted a pair of 20yo's looking at a brand new GT I wouldn't have the most positive thoughts either..

I bought my first GT at 23 , I entered in worksite cloths and an old grey ute , with cash . The deal took 10 minutes and the sales guy nearly had a heart snap and luckily I got it cheap because I had done my homework

[Pistol]

car sales people and real estate agents are cant stand the cheap talk i had the same problem at a honda dealer in Brighton Melbourne same are you going to buy today i said yes can we take car to my place so as my wife can see if she liked the car its for her , he replied cant' today what about toomorow i say ok next day no car so i ring jeep in Berwick they bring brand new commando within 2 hrs unfortunatly car didnt suit my wife so we buy new car from toyota still waiting for Honda dealer to call me back.

[jd dad]

Originally Posted by Falcon Coupe

Correct, i faxed a list of required specs and extras to five dealers and three got back to me, of the three i took the best straight up price.
Another called me and offered to beat it by $600, i said "Mate, you had your chance".

I called into the dealer after work the next day to sign up, it was a hot day so they gave me a cold beer to drink while waiting, great service !

Twelve months later the tarp on the ute started to fall apart, i called in after work to show them, they grabbed another from stock and threw it to me no questions asked.

This is Ferntree Gully Nissan if anyone is interested.

Doesnt surprise to hear good things about FTG Nissan. Mate here bought a new 4wd from them as their price and service crapped on the local dealer here (3hrs plus away)

[Daymoe]

Reminds me of what my science teacher told me, she was talking about how the year 11 legal studies students get to go to a prison and talk to the inmates about what they did to get in jail etc etc, she told us that one guy who was going to buy a car, but the dealer didn't offer him a good deal so he shot him in the head twice then walked off.

[EBII Ghia]

Originally Posted by 90sFTW

Reminds me of what my science teacher told me, she was talking about how the year 11 legal studies students get to go to a prison and talk to the inmates about what they did to get in jail etc etc, she told us that one guy who was going to buy a car, but the dealer didn't offer him a good deal so he shot him in the head twice then walked off.

That'll learn ya!

[JC]

Originally Posted by jonnomc

Hi,

I went with mum to look at a new focus. Mum wanted to trade her car in.

So the bloke comes out and talks to us about the car ect. Then he valued mum car.

He started waffling on about are you gonna buy today ect. The usual speel.

I said to the guy look we dont wanna be stuffed around just give us your best price and we will take it from there. He said its not what i can do for you its what you want or something like that. To the effect of make an offer and ill consider. So i said well ok we will do a straight swap if thats the way you wanna play it.

So anyway i said common do you best price up and we will think about it.
He then said well will you buy today? Mum said not today but certainly tomorrow if the price is right. (It was late in the day not enough time to get all organised).

He then said well if you wont buy today i'm not going to waste my time because you may not buy it. I said thats business mate. If the price is right we will get it. He said no unless your buying today im not gonna bother.

We just left and said we will go to the other ford to buy.


I was shocked at how this man dosent want his commision. We were the only ones there in the yard but he dosent have time?

He obviously thought you were just being a smart alec. If you were really that interested in getting a price, why didn't you ask to see his boss?

[DanielXR8]

Originally Posted by JC

He obviously thought you were just being a smart alec. If you were really that interested in getting a price, why didn't you ask to see his boss?

He was obviously wrong and lost a sale. Why should he have to speak to the boss? Isn't this guy suppose to be a SALESman? I thought what he as being asked to do was his job!

Why is it that Ford owners expect they should jump through hoops to get basic service. It was the one thing that ****ed me off with Ford dealers. Mine even thought he could threaten me with legal action because I walked away and put my business elsewhere and told Ford how I was treated by him!

The guy failed his job, left a bad impression and lost a sale. All things that should happen. If his boss is to stupid to employ and train good sales staff, he got what he deserved. The customer or potential customer is not under obligation to make up for Ford dealers poor performance, as the current sales figures of Ford show.

Dan

[4Vman]

When i buy cars i NEVER discuss price till im ready to sign, sure you need to do some groundwork on ball park prices first, but by leaving the price discussion till you're in a position to sign it gives you the power to walk if they wont budge or deal....
Ive even filled in the paperwork with my own buy price for them, the look on the salesman's face was priceless, i was there for over an hr while he haggled with his manager to get it approved...

[Lightning Strike XR6]

Originally Posted by DanielXR8

He was obviously wrong and lost a sale. Why should he have to speak to the boss? Isn't this guy suppose to be a SALESman? I thought what he as being asked to do was his job!

Why is it that Ford owners expect they should jump through hoops to get basic service. It was the one thing that ****ed me off with Ford dealers. Mine even thought he could threaten me with legal action because I walked away and put my business elsewhere and told Ford how I was treated by him!

The guy failed his job, left a bad impression and lost a sale. All things that should happen. If his boss is to stupid to employ and train good sales staff, he got what he deserved. The customer or potential customer is not under obligation to make up for Ford dealers poor performance, as the current sales figures of Ford show.

Dan

Exactly my point!

[Lightning Strike GT]

[QUOTE=blackout]It comes down to understandnig the customer... A sales person is trained to 'qualify' a customer. That is, to ask a few questions and find out some information about the person (name, location, what the car is for, who will be driving it) before going straight to the price. QUOTE]

May be where you are but a FORD dealer in Brisbane when I was looking to by a new XR8 - the one I have now - lobed in to dealer on a Sat arvo in shorts singlet and thongs 2 salemen just went past me and 1 stoped to talk he came over said the introductions shook hands flicked his card at me asked me what I was lookin for and I told him straight what I wanted an XR8 in manual but I do not want these colours and rattled off 4 (toxic , manace, sillouette and vixen) he looked me up and down and said manuals are getting harder to get as every one is getting the new 6 speed autos and a I fair enough but do you have any manuals here I can look at he said nup so and I politely asked him can you check the stock here and at your other yards (they have 3 yards in Brissy) his reply was mate I know what I have in stock do you want to buy or just waste or time as they all do - what have you got for a trade. I spent approx 1 minute and said approx 10 words to this guy good customer qualificating - NOT
I have this guys business card and left the yard and next week end I went to their main yard and the only one that was not involved in activity was the new car sales manager who was great and I went thru the same speel. we went to his office and looked thru the inventory and he had 5 manuals in stock minus the colours I did not want 2 at this yard 1 at another yard and 2 at the original yard I went to the week before and I asked him if he could tell me how long were the ones at the original yard for he asked why - just curious I said 1 was there for over 1 month and 1 was there for about 2 weeks by the stock records (all up there was 2 lighting strike ones 1 white one 1 rapid one and 1 merc silver one)
Talked nuts and bolts and the price we both agreed on shook hands and a new XR was mine he rang the other yard and told them to the Merc Silver XR was sold BUT it was from the first place and he was bringing over the buyer
Now the best bit on the way to the yard to have a look at the car he asked me if I have been lookin for a while and why I did not go there as it was closer to home but I said I did last Sat and spoke to ***** brushed me off telling me there was none there and got defensive when I asked him to please check
When we went into the new car show room he was talking to few sales reps in a group inc the orig guy and brang over a new guy who was there for a day or so introduced him and gave all the paper work to this guy and he signed me up for the sale - his first and easiest sale he told me - he was crapping bricks when he was singled out as he did not know what was going on
I was getting the death stare from the original noob while I was there
So to your original quote
Great customer qualifications - no not really there was just assumptions not facts

[mitch_lx]

^^^^^^^^^^^^^^^^^ That was the worlds hardest post to read.

[Casablanca]

[QUOTE=BF XR8]

Originally Posted by blackout

It comes down to understandnig the customer... A sales person is trained to 'qualify' a customer. That is, to ask a few questions and find out some information about the person (name, location, what the car is for, who will be driving it) before going straight to the price. QUOTE]

May be where you are but a FORD dealer in Brisbane when I was looking to by a new XR8 - the one I have now - lobed in to dealer on a Sat arvo in shorts singlet and thongs 2 salemen just went past me, and 1 stoped to talk.

he came over said the introductions shook hands, flicked his card at me asked me what I was lookin for, and I told him straight what I wanted an XR8 in manual. but I do not want these colours and rattled off 4 (toxic , manace, sillouette and vixen) he looked me up and down and said manuals are getting harder to get as every one is getting the new 6 speed autos.

So i said fair enough but do you have any manuals here I can look at, he said nup so and I politely asked him can you check the stock here and at your other yards (they have 3 yards in Brissy) his reply was "mate, I know what I have in stock, do you want to buy or just waste my time" as they all do - "what have you got for a trade."

I spent about 1 minute and said about 10 words to this guy, good customer qualifying - NOT
I have this guys business card and left the yard and next weekend I went to their main yard, the only one that was not involved in activity was the new car sales manager who was great and I went through the same speel. we went to his office and looked through the inventory and he had 5 manuals in stock minus the colours I did not want at this yard 1 at another yard and 2 at the original yard I went to the week before, I asked him if he could tell me how long were the ones at the original yard for.

He asked why - just curious I said 1 was there for over 1 month and 1 was there for about 2 weeks by the stock records (all up there was 2 lighting strike ones, 1 white one, 1 rapid one and 1 merc silver one)
Talked nuts and bolts and the price we both agreed on shook hands and a new XR was mine, he then rang the other yard and told them that the Merc Silver XR was sold, BUT it was from the first place i visited and he was bringing over the buyer.

Now the best bit on the way to the yard to have a look at the car he asked me if I have been lookin for a while and why I did not go there as it was closer to home, I said I did last Sat and spoke to ***** and he brushed me off telling me there was no Xrs in manual and got defensive when I asked him to please check.

When we went into the new car show room he was talking to few sales reps in a group inc the orig guy and brought over a new guy who was there for a day or so, introduced him and gave all the paper work to the salesman and he signed me up for the sale, his first and easiest sale he told me - he was crapping bricks when he was singled out as he did not know what was going on.

I was getting the death stare from the original noob while I was there
So to your original quote
Great customer qualifications - no not really there was just assumptions not facts

ok for all those like me who could not understand this earlier i have fixed up most of the bad grammar and paragraphed it a little better :

[mash85]

Originally Posted by XRNIL8

Yes Salesmen are in it for the dollars ..... why else would anyone get into that game .... sometimes they win .... sometimes they don't ... they all have families to feed just like the rest of us ......

im in new car sales. and i can assure you, im not in it for the money. im there because i love cars.

[fourl6]

mum was looking at a new lancer to tradein her EF Falcon for and the place wouldnt even assess her EF unless she was buying that day then told use that all the lancerswernt ready to test drive and wouldnt be for 2 weeks... so we brought a mazda 3 from another dealer... (sorry ford but the focus wasnt very good value at that time)

[Lightning Strike GT]

Originally Posted by Casablanca

ok for all those like me who could not understand this earlier i have fixed up most of the bad grammar and paragraphed it a little better :

WTF :

[AC/DC]

Or you could just build a bridge and get over it.

Buy it somewhere else, or roll up with the cash.

AC/DC

[Daymoe]

OR - you could shoot the dealer in the head twice and walk off like the other guy did?



- Jokes

[RATT]

Originally Posted by mash85

im in new car sales. and i can assure you, im not in it for the money. im there because i love cars.

lol this will change in due course.

[TZENU]

Originally Posted by 4Vman

When i buy cars i NEVER discuss price till im ready to sign, sure you need to do some groundwork on ball park prices first, but by leaving the price discussion till you're in a position to sign it gives you the power to walk if they wont budge or deal....

Same here and then thats when you add your extra's to the list... Sunroof, leather, premium sound etc....

[colossus]

I have bought my last 5 cars privately - far better prices and mainly you don't have to deal with douche bag slimey salesmen. Low balling, high balling, "let me check with my manager" bla bla bla... all a con job.

[Redrum]

I have bought many new cars (all Fords) and am happy to say the majority of the experience has not been too bad.

My brother in law though recently purchased a vehicle in a very different manner to me. He attended a dealership and told them he would buy that day, was after best price and didn't want to be stuffed around. He knew exactly what he wanted. They gave him a price, which he wasn't happy with, and he told them. They said come back if someone does better and we will talk. He said no, if he got a better price elsewhere he would buy it.

He went home, rang another dealer, said the same thing. He told them what first dealer had offered him and they promptly offered less and then sent out someone with contract to his home for him to sign. Now that is service.

The next day the dealer principle of the first dealer rang him up to see if he still wanted to buy a car. He told them, too late.

Next time I buy a car I am not going to attend. I will get them to come to me!

[TheSneakiness]

I know the salesperson pretty well who I bought my BA off and was talking to him not long after I'd bought it and I know how much the yard made on my purchase.

I see both sides of the story and to be completely honest, I'm undecided as to where I stand. I know the customer is looking for the best deal but you don't have to be a complete knob jockey to salespeople either.

[TheSneakiness]

Originally Posted by Redrum

Next time I buy a car I am not going to attend. I will get them to come to me!

Now, that also happened with my sale.

I got a call in the morning saying that car you were interested in has finally arrived. I said bring it round and let me have a look.

15-20 minutes later my future car was sitting in my driveway, me looking at it and going over the car. Got an appraisal done on my AU and I said if the appraisal didn't match the payout figure on my loan that there was no deal.

Got the figure, signed the contract on the BA pending finance, got finance, new BA (second hand technically, but new for me)

Got excellent service, and I wouldn't hesistate to recommend the salesperson to anyone else.