![]() |
|
|
The Pub For General Automotive Related Talk |
![]() |
|
Thread Tools | Display Modes |
![]() |
#1 | ||
FF.Com.Au Hardcore
Join Date: Nov 2005
Posts: 1,001
|
I am curious whether this is practice is widespread or not. Our CX-5 was last serviced in Feb 19 (due to doing 10K). The dealer affixed a sticker stating that it for its next 12 month service in Feb 20. Last week, I received a reminder notice that the vehicle was due to service, which coincided with 12 months since a service in Aug 18. Since the CX-5 has not done the km, I ignored the email. Today, I received an email stating that the dealer had pre-booked the CX-5 in for a service in for a few weeks, giving a date and time to turn up.
While I appreciate the reminder notice, the unsolicited action by the dealer to pre-book a date and time just seems a little bit rich to me. Getting the CX-5 down to the dealer involves some logistics, and I would like to be in control of my schedule. Are other dealers/manufacturers doing this? |
||
![]() |
![]() ![]() |
![]() |
#2 | ||
FF.Com.Au Hardcore
Join Date: Apr 2012
Location: Taromeo
Posts: 10,472
|
Vets do it!
|
||
![]() |
![]() ![]() |
2 users like this post: |
![]() |
#3 | ||
Looking for clues...
![]() ![]() Join Date: Jan 2005
Location: Morayfield
Posts: 23,238
|
I received an email in January this year from Mazda Australia, letting me know that our CX-5 was due for a service at the end of February, and then at the end of May to remind me it was overdue.
However, my wife works for the company who sells Mazda and Hyundai at different locations, and she has got the services done on time at the Hyundai Dealership where she works. Obviously Hyundai isn't alerting the parent company that the car has been serviced by them, but at the same time, there hasn't been any unsolicited service bookings
__________________
2016 Ford Falcon FG/X XR6 Turbo you beaut ute 1985 XR4Ti Sierra - Build Thread 1971 Fairlane 500 and... a collection of Jeep Towpigs and... two collections of rust and some new plastic bits roughly shaped like an F-Truck and.... some spare metal bits with holes in them |
||
![]() |
![]() ![]() |
![]() |
#4 | ||
FF.Com.Au Hardcore
Join Date: Feb 2007
Location: Perth
Posts: 7,099
|
Yep my wifes Mazda, they do the same and for for my Mums Mazda.
But I just ring and tell them the low kays and they just say "No worries, let us know when you're ready".
__________________
jaydee351 4DV8 |
||
![]() |
![]() ![]() |
![]() |
#5 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Pit Lane
Posts: 11,867
|
it's not uncommon and some people like it
__________________
Pit Lane Performance 20 Rosella St Frankston 03 9783 8122 Authorised Streetfighter, Pcmtec , SCT & HP Tuners Tuning Agent,
|
||
![]() |
![]() ![]() |
![]() |
#6 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,909
|
Pretty normal now... Its annoying and turns me off. Same as everytime I get a service they ring me to see if I'm happy. I feel like saying if I wasn't happy you would be hearing from me...
__________________
2022 RAM Laramie 5.7 2023.50 Ranger Wildtrak 3.0 V6 Premium Pack 2024 Everest Sport 3.0 V6 Touring Pack 2024.50 Mustang Darkhorse 6M Blue Ember + Appearance pack ETA Jan 25. |
||
![]() |
![]() ![]() |
4 users like this post: |
![]() |
#7 | ||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,798
|
I've gotten email and SMS reminders. Then a phonecall from the dealer. I know when it's due and I don't need the influx of reminders. But I guess it's worth it to from a sales point of view.
__________________
Daniel |
||
![]() |
![]() ![]() |
![]() |
#8 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,291
|
Most service bays are booked up weeks in advance, you'd struggle to
get a booking when required so,I'd take it as the dealer acting proactive but not compelling you to service then. As other have said just contact them and say, no thanks or not yet. Our CX-7 has only done 90,000 km in the past eight years and that drives the service guys nuts with reminders... |
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#9 | ||
FF.Com.Au Hardcore
Join Date: Feb 2010
Location: Geelong
Posts: 1,718
|
Would you not have to adhere to the intervals to avoid voiding your warranty? (If you have one)
|
||
![]() |
![]() ![]() |
![]() |
#10 | ||
FF.Com.Au Hardcore
Join Date: Aug 2005
Location: Melb.
Posts: 4,442
|
My Ford dealer does it and I like it. To be honest it reminds me to call the service department, often needing to change the booking as I need to organise loan vehicles which would not have been automatically provided had I stuck to the original dealer instigated booking. Plus I can often drop off the vehicle late before they close the day prior, grab the loan car and save the rush the next morning.
|
||
![]() |
![]() ![]() |
![]() |
#11 | |||
VFII SS UTE
Join Date: Apr 2007
Location: Central Coast
Posts: 6,353
|
Quote:
time to get it serviced..
__________________
I don't often hear the sound of a screaming LSX. But when I do, So do the neighbours.. GO SOUTHS
|
|||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#12 | ||
Member
Join Date: Aug 2006
Posts: 4,940
|
|
||
![]() |
![]() ![]() |
![]() |
#13 | ||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,543
|
I believe it's just a pre booking. You still have to give the approval to lock it in.
Saves you the disappointment of ringing up when you want it serviced, only to be told 'sorry, can't fit you in until....' Can't please everyone, but it probably pleases more customers than it annoys. It takes two seconds to reply. Hardly a big deal.
__________________
UA2 TREND 4WD BI TURBO |
||
![]() |
![]() ![]() |
2 users like this post: |
![]() |
#14 | ||
Experienced Member
Join Date: Sep 2006
Location: Australasia
Posts: 7,560
|
Reminder is ok but pre-booking can be deemed a bit cheeky, I'm sure a polite phone call will sort them out of your service intention.
Cheers. |
||
![]() |
![]() ![]() |
![]() |
#15 | ||
FF.Com.Au Hardcore
Join Date: Jul 2010
Location: NSW
Posts: 4,325
|
I can't believe how many people are ok with this.
I bought a new car few weeks ago and they tried to book me in for the 6 month service before I had even saw my car. Yeah, that's a no from me. Early this year a dentist booked me in for a check up without asking. I got the text the day before, so I rang up cancelled and went to another dentist. I'm ok for reminders, but don't book me in for things I didn't ask for. How is that even legal. |
||
![]() |
![]() ![]() |
6 users like this post: |
![]() |
#16 | ||
DIY Tragic
Join Date: Apr 2018
Location: Sydney, more than not. I hate it.
Posts: 21,954
|
I’m not big on (effectively) unsolicited contact that’s all about extracting money.
There’s a lot of real estate between a polite reminder and grubbing for a quid. |
||
![]() |
![]() ![]() |
![]() |
#17 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Wollongong
Posts: 3,111
|
if it was a company car they will take take it and just pay
and then pay for any extras as well like $50 wiper blades, even pay $350 a tyre for a base mazda 3... and they don't even stamp the book! i had to take our company car in as rear brakes were metal to metal and that was 1 month after a service. what do they do there?
__________________
CURRENT RIDES BA GT Mk1 #0009 - Narooma Blue SY Ghia AWD Black VZ LX8 Adventra Holden HX 50th Anniversary AU Saloon Car racecar 1980 GS1000ST - Wes Cooley Rep
|
||
![]() |
![]() ![]() |
![]() |
#18 | ||
FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Victoria
Posts: 7,854
|
__________________
______________________________ 2015 Territory Titanium RWD Diesel - SOLD 2016 BMW X5 xdrive 30D Msport Seadoo Challenger 210SE 310HP |
||
![]() |
![]() ![]() |
![]() |
#19 | ||
FF.Com.Au Hardcore
Join Date: May 2009
Location: Brisbane (Southside)
Posts: 1,154
|
Getting a call from dealers re: servicing is pretty standard... Booking you in without speaking to you first is a different story.
Jeep used to call us about wifey's GC servicing to let us know it was getting close to due to try to book us in. That stopped when we started to hit the KM limit well before the time.. Holden do it for my Redline as well... The selling dealer (who also services it) gives me a call a month or so before its due (I hit the time before KM) to see if i want to book it in and to tell me how long I have to service it under Capped Price... Neither have just booked me in without speaking to us first... OP - just advise the dealer you want it noted not to make these call's to you and they will probably stop...
__________________
2008 FG XR6 Turbo ZF In Sensation - Gone, but not Forgotten.... Hers: 2024 Ford Everest Platinum in Equinox Bronze His Daily: 2020 (MY21) Kia Sorento GT-Line in Mineral Blue His Weekender: 2017 Commodore SSV Redline manual in Light My Fire Orange |
||
![]() |
![]() ![]() |
![]() |
#20 | ||
Donating Member
![]() Join Date: Mar 2007
Location: Heading thru Hell (Corner)
Posts: 8,215
|
Maybe it's a country thing, but I've never had someone book me in for an appointment that I haven't asked for (be it car, vet, dentist etc). Reminders, yes, but not a booking.
Wouldn't worry me too much, but the company might be disappointed when I just didn't turn up. If they then tried to charge a non-attendance fee, I'd simply point them back to their own booking system. Kind of reminds me of when I purchased the XR8 (g'day Craig ![]() ![]()
__________________
Labels are for jars, not for people. Life is a journey, not a destination. ~~~~~~~~~~~~~~ Daily: 2013 FGII EcoLPi in Winter White Play: 2015 FG X XR8 in Emperor Show' N Shine thread Gone, but not forgotten: 2015 SZII petrol Titanium Territory in Emperor |
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#21 | |||
Peter Car
Join Date: Dec 2004
Location: geelong
Posts: 23,145
|
Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#22 | ||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,543
|
it is nothing more than an offer of a place in the queue. its normally a week or three in advance for their benefit as much as the customer. If the customer doesn't respond within a time frame, the 'booking' is cleared. Its very simple.
__________________
UA2 TREND 4WD BI TURBO |
||
![]() |
![]() ![]() |
4 users like this post: |
![]() |
#23 | ||
Render unto Caesar
Join Date: Feb 2008
Location: ::1
Posts: 4,221
|
Ford used to do it to me too, the local dealer would call, send letters and text about my Focus. I just replied and said i take it to a local mechanic and that was that.
__________________
"Aliens might be surprised to learn that in a cosmos with limitless starlight, humans kill for energy sources buried in sand." - Neil deGrasse Tyson |
||
![]() |
![]() ![]() |
![]() |
#24 | |||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,645
|
Quote:
![]() |
|||
![]() |
![]() ![]() |
2 users like this post: |
![]() |
#25 | |||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,645
|
Quote:
Either way I don't see the problem Dealer service depts. are renowned for over booking so if you failed to turn up the hoist wont be empty and your absence will barely be noticed....until you need warranty |
|||
![]() |
![]() ![]() |
![]() |
#26 | ||
#neuteredlyfe
![]() ![]() Join Date: Apr 2012
Posts: 10,537
|
I used to sell cars for many years.
About 2005(???) we started booking in their first services 12 months in advance. We did make it clear to them though it was a tentative booking and could be changed at any time. The reactions were;
|
||
![]() |
![]() ![]() |
5 users like this post: |
![]() |
#27 | ||
FF.Com.Au Hardcore
Join Date: Dec 2014
Posts: 924
|
Most i got from Ford was a reminder, and I suspect a phone call, because I remember being asked what they could do to convince me to come back to them, and I said nothing, too expensive.
Repairs that were needed cost less than half what Ford charged elsewhere, and given their service department suggested I needed new wipers, and I had put new wipers on the week before, I doubted their competency. I haven't heard from Ford since, and the local mechanic doesn't send reminders, just puts a sticker on the windscreen. |
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#28 | |||
FF.Com.Au Hardcore
Join Date: Nov 2005
Posts: 1,001
|
I should add that the CX-5 is not due for a service for another 5,400km or six months (according to both the car’s log books and the dealer affixed service sticker). It appears at the last service, the dealer forgot to update their reminder system with the service details and the next due appointment.
I am curious about the extent of this practice. Interesting, the email reminder only gave two “click here” options; to confirm the appointment or to reschedule the appointment. Missing was a “no thanks” option in the email. And also missing was the “unsubscribe” option. In my mind, it is starting to creep towards the unsolicited consumer agreements [Competition and Consumer Act 2010 (Cth) Schedule 2 s 69]. I think it what marketers call a “forced engagement” as opposed to a “natural engagement” for a product or service. The only way to “politely” decline was to ring the dealer directly. Which is a “forced engagement” and gives the service department an opportunity to try to change your mind. Obviously, the system must generates more work for the shop than it does annoy customers. Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#29 | ||
FF.Com.Au Hardcore
Join Date: Dec 2014
Posts: 924
|
I wonder, did you read every detail in the fine print when purchasing the car, or even when you had a service? It's possible you did agree to it without realising.
But honestly, why do you even need to decline? When I get sent cards in the mail i'm supposed to purchase after they've sent them raising funds for some charity, I don't have to purchase them, and I most certainly don't send them back, they go in the bin. What happens if you don't turn up and don't reschedule? Absolutely nothing. Ignore it. As for when the service is due, as I understand it certain things are serviced based on kms and other things on time. So it may be worth looking into what wasn't serviced at 10k, but might need to be at 12 months. |
||
![]() |
![]() ![]() |
![]() |
#30 | |||
FF.Com.Au Hardcore
Join Date: Jul 2010
Location: NSW
Posts: 4,325
|
Quote:
I find it hard to believe that 9 in 10 people think it's great to be booked in for a service they didn't ask for. I bet dealers do it because forgetful people will get the message and think "Oh I must have forgot I made that booking, I better not cancel it now" then they just go and pay for a service with absolutely zero thought put into the situation. I guess the real estate agency that rings me every year or so asking if I want to sell my house can instead now just send a message saying "We will list your house for sale next week, please call xxxxxx to cancel" Last edited by Ben73; 01-08-2019 at 08:39 PM. |
|||
![]() |
![]() ![]() |