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The Pub For General Automotive Related Talk |
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07-08-2020, 02:10 AM | #1 | ||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: Perth, Northern Suburbs
Posts: 4,870
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You'd think by now I would be over it, but I never cease to be amazed at the psychos and dickheads that pollute the auto-repair industry.
Not only do I wonder why they chose to go into business for themselves, but I am astonished that they stay in business. I need an expensive, but straightforward, job done on my car. Buy the rebuilt component, fit it, use consumables. A + B + C. I deal every day with suppliers who can quote a multi-million dollar project, down to the last dollar. Yet these muppets can't even quote a simple job on my car. And in addition to being unprofessional dickheads about it, some are outright psychotic. Like the guy, who instead of replying to my email like a normal person, went to the effort of typing his comments all through my email, and all in BRIGHT RED CAPS. I initially contacted three local workshops, and got nothing, so gradually expanded. I have now contacted 8, and ironically the most professional replies I received were from those apologising that they couldn't do the work required. A couple that did respond, telling me to phone them, I did waste my time and phone. Only to confirm what I suspected, that they were f_ckwits and didn't want to give a quote. I had the one nutjob, who having assured me that he only fitted genuine factory rebuilt units, then said he couldn't give me a quote until he had the car on the hoist. When I asked why, he said that he needed to strip the unit to "see what needed doing"? When I asked why the heck he would do that, he admitted that he planned to do the rebuild himself. Yes, I appreciate that a lot of buyers are "only lookin for tha cheepest price", but so what? And sure, of all the quotes you do, maybe only 10% will result in orders. But again, so what? You're running a business aren't you? I'm not even asking them to generate a formal quote. I'm happy with a one line answer "it will cost $x." And yes, I can and have "simply phoned" some, only to encounter the predicted dodgyness when I asked them to email the quote; "oh yeah, me computa's playin-up at the moment".
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Time to Make the Hippies Cry Again Last edited by GasoLane; 07-08-2020 at 02:04 PM. |
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