Oil Price Affecting Service Costs

[arnhemal]

GDay,

I have a TDCi which just went in for its 15K service.

I was quoted, over the phone, 8 days previous, $220 for the service.

Service was done, wife picked up the car and the cost was $263.

I enquired at the dealership. Was told that the increase in price was due to the price of oil rising!!!

I turned around and left. There were other issues that arose from the service that i wanted to discuss but with that reply, and the attitude, free of course, why bother.

Is it just me or should i enquire further.

Needless to say, my car wont be going back there.

BUT, to balance, i do love the TDCi. It is a great car, pity about the service.

Alex

[819_FLY]

oil isnt even expensive so the reply they gave you was utter crap. It is no where near 100 dollars a barrel like it was 12 months ago so that shouldn't even factor to the cost let alone 43 dollars extra.

My car is due for its 15k service in 1k and I know for certain I am not taking it to a Ford Dealer, Ill get mine done at an Ultratune or somewhere decent.

All I can say is get a written quote prior to getting a service done and strictly tell them to do only what is listed on the service, they do any "extra" and try and charge you more pay only what the quote says. They have a problem with that let them chase up the rest, because they should have honoured your request of what was needed to be done for the car and they disclosed what they would do. So you should be fine.

Once again Ford Service never ceases to amaze me.

[ratter]

What sort of oil?

was it fully synthetic?

Oil suppliers do not increase the cost of oil that much in a short time, maybe they quoted on mineral oil and then used synthetic oil??????

[marg99]

the LT TDCI is supposed to have fully synthetic oil but theford dealer used Delvac MX 15w 40 at $54.73 for 5.5 litres.The only other "real" consumable thing they provided was a primary filter for $30.86
Total cost if 15k service was $295 so you did better than me!

[arnhemal]

yeah, its Delvac MX @ $62.40 with a filter at $28.60.

The big issue is the disparity between quoted and actual and then the "reason" afterwards.

I just hate the lack of transperancy and then the attitude/reason afterwards.

I shall attempt to get some sense from them via email, but i wont hold my breath. I just wont use them again and wont recommend them.

Alex

[RJO89]

Oil filter was $29? Surely that's a joke...
I know I don't have a turbo diesel, and don't know anything about the turbo diesel parts costs, but the petrol oil filter cost me $7.50 when I bought one from Ford spare parts about 6 months ago.
As has been said, don't go to Ford dealers. Go to UltraTune because they can service under warranty as well, and they're much, much nicer to deal with, because they fight for the sale, rather than expecting people just to come back to the dealer for the servicing.

[marg99]

The problem with not using the dealer service is when Ford don't do recalls but send service alerts like they did on the BF model brake hoses. If you aren't using the dealer you do not get the free replacement hoses, in fact the first you know you need them is when they fail.... and of course any warranty claims become more of a challenge than they need to be if the blame can go to your non ford service agent.
I take the view its a limited form of insurnace while the factory warranty runs.

[20focus05]

sorry marg but I hear so many issues with workmanship from dealers it could well be safer to chance it with the hoses.
I'm a mechanic and I dont trust my local dealer which is a shame.
They bullsh!ted to me to many times and broke to many things which I just ended up fixing myself.

[BlackLS]

Its more expensive because the dealers aren't making money selling cars anymore.

[BrisVegas]

is it worth going back to Ford for the last service on my car before the warranty runs out??

I've been happy with the price & service at Ultra Tune (Wacol, QLD) but am wondering if it's worth taking the car back to (Denmac) Ford for it's 75,000km service later this year. Ford has been close to twice the price on the services so far, so I keep sticking with Ultra Tune. Only issue I have is a squeak in my steering column which they'll probably pretend not to hear no doubt... :roll:

[melbzetec]

I'd get an RACQ vehicle inspection, then go to the Ford Dealer for your final service and get them to fix any problems highlighted by RACQ under warranty

[arnhemal]

Update

I am having a discussion with the dealer today.

I am looking forward to their replies and undoubted denial of everything, but we will see.

I shall post again tonight.

Alex

[arnhemal]

Finally,

They admitted to everything, changed their policies and procedures, quoted me the wrong price $220 is for petrol, $293 for diesel and have credited me the 30k service.

We shall see if it was all talk or not.

Alex

[Buzz Box]

Congratulations and were they nice about it?

[arnhemal]

Ummm... actually yeah, they were pleasant about it. I steeled myself for a fight but they did the right thing.

Give em another go, i suppose.

Alex