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The Pub For General Automotive Related Talk |
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#1 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 786
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G'day All, I am looking at upgrading my family car to a PXII XLT 4x4 Ford Ranger but there is one aspect of owning a new Ford that I am somewhat uncomfortable with at the moment. It is on the subject of Ford Dealer Service.
A quick googlefoo brings up a swathe of disgruntled owner accounts of terrible experiences at Ford Dealers all over Australia. Battling for the basics of honest service, advice and after sales support. Tales of rejected warranty claims and the like do make me wonder if it worth buying the Ford product. I have not come across the same culture of aggrieved customers regarding other competing brands such as Toyota (I feel the Hilux is an inferior car in terms of specification, ride and handling, but I've never had reason to doubt the standard aftersales support) I acknowledge that not all accounts on the interwebz can be trusted, but can anyone share their own recent aftersales experiences in the western sydney area? Especially if it relates to the purchase an PX or PX11 XLT 4x4 Ranger? Cheers ![]() |
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#2 | ||
Regular Member
Join Date: Jun 2010
Location: Sydney in the hustle and bustle
Posts: 254
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Power ford castle hill : in my experience for 10 years has been excellent.
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#3 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 786
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#4 | ||
Regular Member
Join Date: Jun 2010
Location: Sydney in the hustle and bustle
Posts: 254
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I don't mind open forum, I am not certain of specific names, but all my services have been good, they do extra if you ask and they offer decent advice on questions
They replaced my momo steering wheel on my bf under warranty , they did my fg mk 2 diff bushes under warranty
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![]() Ross : n/a fgx xr6 - manual |
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#5 | |||
Moderator
![]() ![]() Join Date: Feb 2005
Location: Kenthurst
Posts: 40,394
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Quote:
I used to get everything done at Winford Ford ... until they closed the entire yard/operations down there. It was a shame though ... as they were excellent. I have used Sinclair Ford .... and they have been good as well ... after so many issues with the A/C in the FG ... they took their time diagnosing the issue and allowing me to have alternate transport during this time period.
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The Current Stable 2016 SZII TS Territory RWD Petrol The Evolution of the EGA54D utes AU Workshop Build thread of EGA54D B-Series Workshop Build thread of EGA54D 2004 SX TX Territory AWD - Gone but not forgotten 2010 FG XT "The ex-rental" - Moved onto a new home Mechan1k's Flickr Page |
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#6 | |||
Regular Member
![]() Join Date: Nov 2008
Location: Sydney
Posts: 908
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Quote:
Power Ford is my local dealer. My experience over the last 17 years has been very good also. Always found them to be quite fair and reasonable.
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MY18 Mustang GT MY18 Everest Trend Harley Davidson FXBRS |
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#7 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 786
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Quote:
I should have clarified in my first post though. I intend on buying privately and servicing with own local mech, as getting to a dealer is very difficult being a shift worker on a seven day roster. Also, tends to make it harder to build a repore with a dealer service center. That said though, shouldnt a vehicle under manufacturers warranty be able to be sent in for warranty repairs anywhere provided you have met your servicing and maintenance requirements? Like what people doing the lap around australia do? |
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#8 | ||
Moderator
![]() ![]() Join Date: Feb 2005
Location: Kenthurst
Posts: 40,394
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Yeah ... as long as it is under manufacturers warranty (not some harrier warranty) ... you should be able to go to any dealership for that make Australia-wide.
Not knowing that dealer's quality makes it harder to choose though ... I understand this.
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The Current Stable 2016 SZII TS Territory RWD Petrol The Evolution of the EGA54D utes AU Workshop Build thread of EGA54D B-Series Workshop Build thread of EGA54D 2004 SX TX Territory AWD - Gone but not forgotten 2010 FG XT "The ex-rental" - Moved onto a new home Mechan1k's Flickr Page |
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#9 | ||
Hoon On The Rise
![]() Join Date: Mar 2005
Location: Open Roads with Boost!
Posts: 9,924
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Winford was the best.
Power ford for sales, parts etc are excellent. As for dealer service departments, I wouldn't go near any of them unless it was to shoot 'em. Do it all myself, fix the known problems before they happen and haven't looked back. Bought my XR8, service it myself and not one of those dealer mongrels will ever see it. Ever. Find a tuning workshop and get it serviced there. People who know the car, the faults and what needs to be done.
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![]() ![]() FGX-XR8 Manual, BFII E-Gas, '11 GSXR 1000 - Love 'em!
FPV Tickford Club of NSW - www.fpvclub.com |
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#10 | ||
Moderator
![]() ![]() Join Date: Feb 2005
Location: Kenthurst
Posts: 40,394
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With Bluehoon on this one .... although I will take the new Territory for early servicing to Sinclair at least for warranty.
But I use CMS if i need anything mechanically done out of my skill range ... otherwise it gets done at home where I know what is done.
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The Current Stable 2016 SZII TS Territory RWD Petrol The Evolution of the EGA54D utes AU Workshop Build thread of EGA54D B-Series Workshop Build thread of EGA54D 2004 SX TX Territory AWD - Gone but not forgotten 2010 FG XT "The ex-rental" - Moved onto a new home Mechan1k's Flickr Page |
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#11 | ||
Donating Member
![]() Join Date: Dec 2004
Location: Sydney
Posts: 1,940
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Peter Warren Smithfield, my service centre, and I couldn't ask for more. Helps when they're actually passionate about cars too.
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My Resume: Current: Alfa Romeo Giulia Quadrifoglio in Vulcano Black MY18 Black WRX STi Spec-R Previous: '16 White FGX XR8 '09 Black FG FPV GT 5th Anniversary '04 Blueprint BA XR8 '97 Mocha Foam EL Fairmont |
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#12 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 786
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Cheers All, I appreciate the feedback.
As soon as whatever I purchase is out of warranty, I will service it myself, as I have done with ever other car I have ever owned. I am hoping to find an unmodified (incl the wheels!) 2016 PXII Ranger XLT in White that is pre DPF...... The hunt is on. |
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#13 | ||
FF.Com.Au Hardcore
Join Date: Jul 2012
Posts: 3,878
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If you don't mind getting ripped off on parts oil and labour get a dealer service,otherwise go to a good independent .
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#14 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 786
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#15 | |||
FF.Com.Au Hardcore
Join Date: May 2006
Location: In my happy place
Posts: 5,432
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Quote:
Loose steering wheel on delivery of a new car Brakes not blead after a brake line recall pedal went to the floor before I got out the drive Use them at your own risk
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Pariahs C.C. What could possibly go wrong I post images with postimg.cc (so I don’t forget) |
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#16 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Central Q..10kms west of Rocky...
Posts: 8,307
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I booked my Holden for an Express Service. I got it back and washed in just over an hour. Do Ford Dealer's offer Express Service? Wouldnt need a loan car!!
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CSGhia |
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#17 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 786
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I guess its a risk one takes where they buy a near new car and want to get a return on that investment in terms of reliable warranty coverage.
I'll be honest though, I would be less apprehensive about the warranty side of things if I bought a Hilux.......but it just doesn't have the the same "relaxed" feel behind the wheel. |
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#18 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,895
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Hardly worth getting excited about... what did they actually do in that hour other then add swirls to your paint??
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2022 RAM Laramie 5.7 2023.50 Ranger Wildtrak 3.0 V6 Premium Pack 2024 Everest Sport 3.0 V6 Touring Pack2024.50 Mustang Darkhorse 6M Blue Ember + Appearance pack ETA Jan 25. |
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#19 | ||
Sprinting Everywhere!
Join Date: Jun 2012
Location: Sydney
Posts: 704
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#20 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Central Q..10kms west of Rocky...
Posts: 8,307
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30k diesel service. A minor service,. If Holden can do it for a minor service why can't other dealers. ? Instead of "come back at 12 ?" Thats what service should be.
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CSGhia |
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#21 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,895
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1 hour to do a service and wash... did they even put it on the hoist....
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2022 RAM Laramie 5.7 2023.50 Ranger Wildtrak 3.0 V6 Premium Pack 2024 Everest Sport 3.0 V6 Touring Pack2024.50 Mustang Darkhorse 6M Blue Ember + Appearance pack ETA Jan 25. |
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#22 | ||
FF.Com.Au Hardcore
Join Date: Jul 2012
Posts: 3,878
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30,000minor service is only oil and filter change.A quick look and shake while the oil is draining,back on the ground and a run around with the lube stick and the job is done.Still leaves at least 20 mins for the wash and chamois.All that for only $180,thank you very much.
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#23 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Central Q..10kms west of Rocky...
Posts: 8,307
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Tassief100. Bit more to it than that. Service book list is 2 pages.eg: Empty water trap, check ecu fault codes, check updates, keyless entry range etc etc. I got 3 year's free servicing. As long as book is stamped warranty continues.
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CSGhia |
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#24 | |||
BIG MEMBER ;)
Join Date: Sep 2009
Location: Sydney, NSW
Posts: 940
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Quote:
![]() Sinclair have always given me good service and the manager is a good bloke loves a good yarn.
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2010 FG XR6T, EGO, MANUAL, LUXURY PACK.
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#25 | ||
Sprinting Everywhere!
Join Date: Jun 2012
Location: Sydney
Posts: 704
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