Non-Ford service .. not impressed

OzJavelin · 27-06-2006, 07:29 PM

Just got vehicle back from service today. I specifically asked them to NOT change the oil/filter, 'cos I was changing it myself more regularly. So, what do they do? Dropped the oil! They ended up not touching the filter and didn't charge me for the oil .. but I hopped in the car tonight and fired it up (cold) and it's rattling like a coffee can full of rocks. I've driven it for about 10min and I can still hear strange noises. Now I'm thinking I'm going to have to change it back to the grade of oil I was using before (15w/40 SJ/CF) instead of the 20w/50 whatever they have put in it ... more money.
... why can't people execute simple instructions???

xd5.8l · 27-06-2006, 07:43 PM

service it yourself mate and if your not sure about something ask. Its not a sin if you don't know something but want to learn, its never to late!

Jet-Star · 27-06-2006, 07:57 PM

Get a re-fund... Take it up with the business owner... I never settle for anything short of what I asked for.. Go back, get the manager by the ear and tell him they didn't listen and have ended up costing you more money (more oil) and posible engine damage (using oil that is obviously too thin if your getting nocks) and that if they don't refund the full amount your going to drag him round back and nock his teeth in.

OzJavelin · 28-06-2006, 07:38 AM

Aww .. F-me! That noise was so bad that last night when I got home from work I changed the oil AGAIN. I was scared to run it any longer like that. Immediate improvement. Problem this morning is that "warm" running now sounds like big-end noise?! What the hell is happening here???

.. think I'll have to take this to the tech forum ..

Anyone know a *GOOD* mechanic in Bendigo????????

The Yeti · 28-06-2006, 10:04 AM

Ive given up on geting my cars serviced I do it my self now, I recentyl (an the last time I pay some one) had my BA serviced at the local ford dealer for its 90000 circus ajust the han brake (again) and sort out the airbag light (again) they ring me and tell me it needs 4 tyres (thats fine I new they were on there way out just figured they had another 6months) so I get them replaced they tell me it all so needs front and rear brakes I tell them no on the brakes as I only had replaced the fronts 30,000 ago after they toldd me I needed them at the 60,000 service I had already purchased the padds so I fitted them to save taking it apart again, i picked hte car up the hand brake was still up arround my arm pits so i told them then an there I wouldd be back the next day for them to fix it properly this time, andd on the way home the air bag light came on (again) any how the next day they fixed the hand brake and air bag tried ot charge me for a hand brake shoe I refused as it has been ajusted by them every service since new. The next weekendd after pickign up front and rear pads I put the car up in the air looked at the fronts which are not even 50% worn so I leave them then I looked at the rear which are at best 75% worn I replace them any how and deside to get the isc's skimed as they are a bit ratty an bugger me if the iiot at the forsdealer hasnt woun the hand brake on so hard its bound to the disc I cant simpy wind off the park brake becasue hte idiot diddnt line up the holes in the disc with the axle, I struggledd an finaly got them off compleate the job an rang the service department at the FORD dealer that carried out the circus who told me that I didnt know what I was talking about as these discs didnt have any holes for backign off the hand brake, the funny thing is I lined the holes up when I put it back together and addjusted the hark brake correctly this time.

THe moral is alot of work shops consider an oil and filter change a service and there team of 5 apprentises to 1 mechanic walk arround with blinkers on doing just that because they dont know much better, I know this because I did my apprentiship at such a dealer ship I diddnt learn a thing till I left that place and worked in a small shop with guys that new there stuff. If I have offended any ddealership mechanics I appologise and hope you are of a bread that is different to what I have encountered in the past but I know that after taking my car back to the sales dealer since new and never once havign the car back "right" I'll just do it my self from now on as it takes les time than arguing with the clowns at the counter to get the job done again.

Javelin do the serivce your self you'll save money and end up with a better car and hay you might just learn a thing or 2

max · 28-06-2006, 11:40 AM

Quote:

Originally Posted by OzJavelin

Aww .. F-me! That noise was so bad that last night when I got home from work I changed the oil AGAIN. I was scared to run it any longer like that. Immediate improvement. Problem this morning is that "warm" running now sounds like big-end noise?! What the hell is happening here???

.. think I'll have to take this to the tech forum ..

Anyone know a *GOOD* mechanic in Bendigo????????

Gees mate, what kinda car are we talking about here??

OzJavelin · 28-06-2006, 12:26 PM

Quote:

Originally Posted by max

Gees mate, what kinda car are we talking about here??

One of those very delicate and fragile AU 5.0L ..

mrgo40rd · 28-06-2006, 09:59 PM

im a mechanic and have worked in large workshops yes some shonkys go on i still work in a dealership but a smaller workshop (prestige vehicles) we are very carefull and we take our time on each job considering a service and timing belt can cost the customer up to $1200-$1800 i have pleanty of friends that call me and have been told it will cost big dollars to fix there car and have been lied to eg female friend took her au to ford pwr steer leak told $815 to fix for new high pressure hose and told pwr steer pump leaking i had a look only hose leaking got a aftermarket part for $47 and fitted it saved her $700 now that makes me angry

qwigybo · 29-06-2006, 05:52 AM

Quote:

Originally Posted by OzJavelin

Aww .. F-me! That noise was so bad that last night when I got home from work I changed the oil AGAIN. I was scared to run it any longer like that. Immediate improvement. Problem this morning is that "warm" running now sounds like big-end noise?! What the hell is happening here???

.. think I'll have to take this to the tech forum ..

Anyone know a *GOOD* mechanic in Bendigo????????

where did you go to?
i know a couple of decent one in bendigo

S3SR · 29-06-2006, 08:41 AM

if you asked them not to do something then ring them and ask why they did....if you get no where use a bit of intelligent threatening (always gets what you want the first time) and tell them to cover the cost if there is any damage, or to fix it
if its happened after they touched it then they should fix it shouldnt they?

galaxy xr8 · 29-06-2006, 09:21 AM

Just do it your self, it's not that hard, I run shell plus 20w/50 in mine and I don't have a problem at all, I do all my own oil changes, it's quite easy.

OzJavelin · 29-06-2006, 01:24 PM

Quote:

Originally Posted by galaxy xr8

Just do it your self, it's not that hard, I run shell plus 20w/50 in mine and I don't have a problem at all, I do all my own oil changes, it's quite easy.

Yep .. so do I now. That was the problem .. they changed it (again) after I already did it!!!

Melz · 29-06-2006, 01:51 PM

Quote:

Originally Posted by OzJavelin

Anyone know a *GOOD* mechanic in Bendigo????????

The only mechanic i have found that actually does what i want them to has been Hattam Street Tyre & Mechanical (Ph 5442 2577). Ask for Chris or Vic, they've always looked after my cars.

So who was the mechanic that did this to your car?