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The Pub For General Automotive Related Talk |
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14-03-2016, 02:57 PM | #1 | ||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Got a question for you guys. Had a vehicle at ford for a motor problem not running properly asked them to diagnose the problem. Long story short there diagnostic price $600 ( after i had a winge about it before it was $800 ) At no point in the process did they tell me that the costs were getting so high, is that the way they do things ? Couldnt fix the problem had to tow it away. Now im not disputing the work they did or the price if they did actually spend 8 hours on it like they said but shouldnt they have let me know how stinking expensive things were getting ?
Long story short had a problem asked ford to diagnose it, costs me 600 then had to tow it away. Felling pretty angry right now and dont get me started on the sunroof in my falcon they stuffed up or the tailshaft they couldnt ballance ( i did it myself in 20 mins at home )
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14-03-2016, 03:04 PM | #2 | ||
Wirlankarra yanama
Join Date: May 2006
Location: God's Country
Posts: 2,103
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If they verified the problem existed and then couldn't solution it, why should you pay anything? Poor form to hit you up with $800!
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14-03-2016, 03:18 PM | #3 | |||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Quote:
I spent all morning ringing around and found out the pump they said it has it actually doesn't and it runs a different pump that can be worked on. The Diesel place also said the price I was charged was a joke.
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14-03-2016, 03:24 PM | #4 | ||
It's not an FG MKI.......
Join Date: Nov 2006
Location: Northern Territory
Posts: 7,439
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Not just Ford, but any motor vehicle service center should ask for at least an hour to try and diagnose a problem.
If they get close to their hour, the service advisor should contact the customer and advise them of their findings thus far and request another hour, or half an hour depending on how close they may be. I've been in a situation where something has taken up to 4 hours to diagnose and at every 50 minute intervals the service advisor was updated and the customer contacted and more time requested. When the customer is kept in the loop and knows what the hourly rate is and how long something takes/may take, you generally end up with both a fixed vehicle and a happy customer. Basically customer satisfaction 101, communication.
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14-03-2016, 03:32 PM | #5 | ||
Adapt or perish...
Join Date: Jan 2005
Location: Dip!@#$
Posts: 7,954
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I'd allow an hour, anymore should be communicated and with cost associated.
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14-03-2016, 03:35 PM | #6 | ||||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Quote:
Quote:
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14-03-2016, 03:48 PM | #7 | ||
Now Fordless
Join Date: Aug 2005
Location: Fremantle, WA
Posts: 3,611
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I usually charge half an hour. If it requires longer than that then I let them know its up to them whether they pay for more. I try and give a rough estimate of time but sometimes its not possible. Most dealerships I've worked for work under a similar process
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14-03-2016, 03:56 PM | #8 | ||
Experienced Member
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Location: Australasia
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14-03-2016, 04:31 PM | #9 | ||
Cranky old bastard
Join Date: Dec 2004
Posts: 9,394
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Sounds like not only dont they know how to diagnose a problem they also dont know what their and your rights are as a consumer of their service.
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14-03-2016, 04:53 PM | #10 | ||
FF.Com.Au Hardcore
Join Date: Jun 2010
Posts: 2,703
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Please tell us how you balanced a tailshaft at home in 20 minutes?
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14-03-2016, 05:10 PM | #11 | ||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Not pro style but i had a tail shaft ballance problem with the missing plastic weights they use on the tailshaft bolts, took it to ford they said yes we will get the weights ( $150 just for 5 little peices of plastic ) then use our macine to ballance it. I thought great as i was driving it from qld to melb the next week. Next day i get a phone call from ford saying we have to train a guy to use the machine first we need it a few days, im getting sus by this point couple days later they ring me saying there machine isnt working they would have to send it away for repairs and that they couldnt do the job 😠so i took the bag of plastic weights home put it up on axle stands, used an app on my phone that measures vibrations strapped to the boot. Then run the car on the stands, get a reading, hop under move the weights around try again and no joke after 20min of trial and error i had it running smooth again 😀
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14-03-2016, 05:13 PM | #12 | ||||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Quote:
Quote:
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14-03-2016, 10:27 PM | #13 | ||
FF.Com.Au Hardcore
Join Date: Oct 2010
Location: Mid North Coast
Posts: 6,443
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Seems excessive, I think for that money they should have fixed it.
Took them a whole day to locate a injector pump problem, and then they could not fix it Then again I would not be taking a 15 year old Falcon to Ford, the local mechanic will probably do a better job at half the price. Or just get another pump from Pick and Pay less and fit it yourself, how hard can it be??
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15-03-2016, 11:38 AM | #14 | ||
FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Victoria
Posts: 7,854
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Agree with above, but I don't think it was a Falcon, there was mention of Diesel
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15-03-2016, 11:51 AM | #15 | |||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Quote:
And to add to it I tow the thing home and see the engine cover sitting on the floor they didn't even put it all back together Anyway im just having a rant sorry guys
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15-03-2016, 11:52 AM | #16 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,927
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Talk to the service manager, explain the situation and tell him you want some of your money back.
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15-03-2016, 12:22 PM | #17 | ||
Bathed In A Yellow Glow
Join Date: Mar 2010
Location: NSW Central Coast
Posts: 2,530
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I had my guards rolled this morning and the first thing I spoke to them about wasn’t the rolling, it was how they go about removing and fitting the rims, do they use a rattle gun, what tension is used and so on.
I’m not condoning the huge bill from Ford as I do believe they should have shown you the courtesy of informing you it would require ongoing analyses. The moral to my short story is you should have also been proactive and asked them how much do you charge and if they gave you an hourly rate you follow it up with, if it is going to take more than an hour can you give me a call and do the same each time until you say stop, no more. I took responsibly today for ensuring my rims were not going to be damaged and that if need be I could undo the wheel nuts by hand without resorting to using a breaker bar. It's much easier if both parties have a talk about expectations prior to the bill shock. |
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15-03-2016, 12:29 PM | #18 | |||
FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Victoria
Posts: 7,854
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Quote:
there wouldn't be a lot of 2001 Ford diesel cars sold in Australia Ford Courier? The service manager probably said enough is enough, hence why it wasn't put back together properly. Certainly doesn't mean they can charge you for it..
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15-03-2016, 04:23 PM | #19 | ||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Yep learnt my lesson on this one, I should have known from past experiences with this crew and made sure up front how it was gunna play out. Hopefully it serves as a warning and can help others avoid my mistake. I already avoid ford like the plague and use an awesome local mech for everything I can and do most stuff myself anyway but sometimes your backed into a corner. They have lost a sale of an Everest over this and they will never know, all due to repeat bad experiences
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15-03-2016, 04:26 PM | #20 | ||
FF.Com.Au Hardcore
Join Date: Jan 2011
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15-03-2016, 04:33 PM | #21 | ||
Regular Member
Join Date: Aug 2005
Posts: 142
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I would've thought checking fuel pressure on a diesel that's not running would be test #1, not 8+ hours into the mix!!
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15-03-2016, 04:34 PM | #22 | ||
FF.Com.Au Hardcore
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Location: Riddells Creek
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15-03-2016, 05:58 PM | #23 | ||
FF.Com.Au Hardcore
Join Date: Jul 2005
Posts: 1,209
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Yea i'm suspect on my "discount" I think they made up a higher figure and just said they knocked 200 off after I complained about not being told the price was getting so high. Anyway like I said its a lesson learned for me and hopefully the ford dealer is a bit more vigilant in keeping its customers informed. I actually asked one of them if an old lady brought her ford in with an engine problem would they spend hours on it without informing her of the price untill the end, and then give her a bill for 600 bucks and the ford crew said "yes its her responsibility to keep track of the costs" can you believe it.
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15-03-2016, 07:50 PM | #24 | ||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,692
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On the odd occasion we've spent a few hours on something and haven't been able to fix it I just take it as a loss and let the car go at no cost.
Its not many but you get the odd one come through that stumps you and I reckon you can't really charge for a problem you haven't fixed. |
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15-03-2016, 07:59 PM | #25 | ||
FF.Com.Au Hardcore
Join Date: Feb 2011
Location: On The Footplate.
Posts: 5,086
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I had to adjust the mixture on the carby in the Charger the other day...
That's about as complicated as it gets around my place... |
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15-03-2016, 10:02 PM | #26 | |||
Donating Member
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Location: Checking out soft furnishings....
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In the end i took it to a "carby whisperer" i heard about through the patrol forums (not many left anymore). $130 later and the problem was fixed |
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15-03-2016, 10:26 PM | #27 | ||
Supercharged Mang-mobile
Join Date: Jul 2005
Location: Behind the wheel
Posts: 1,792
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If it makes you feel any better I had a Holden dealer try to charge me $912 for a tail shaft centre bearing without labour.
Another independent company tried charging me $150 for a fuel pressure test. lol If they think they can they'll certainly try it, I just feel for older people who pay these crazy prices on the perception that dealer services are better.
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15-03-2016, 10:38 PM | #28 | ||
Donating Member
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When you walk in the door.....
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15-03-2016, 10:44 PM | #29 | ||
Fossil fuel consumer
Join Date: Jul 2005
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I've had a shop change several things that didn't need fixing then hit me up for $1200. Just told him I wasn't paying for **** as the problem still persisted. That was that. Just be up front about charges and they'll work around you if they want your business. Otherwise you'll get trampled on.
It's like retail stores having their "returns policy" printed up on display. It's just scare tactics, and irrelevant as federal consumer law squashes their mostly stupid regulations.
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16-03-2016, 06:15 AM | #30 | ||
HSV - I just ate one!
Join Date: Dec 2004
Location: Middle of nowhere
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Charging 8 hours to diagnose a fault, then still managing to get the part and availability wrong? mot much of a diagnosis.....
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